We work with Printful, a print-on-demand fulfillment partner. Because each product is made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.
🧾 Damaged or incorrect items
If your order arrives damaged, misprinted, or with a manufacturing error, please contact us within 30 days of delivery. We will review the issue and offer a replacement or refund where appropriate.
📸 Proof required
To process a claim, please provide:
- Order number
- Photos of the product showing the issue
- Clear description of the problem
🚚 Lost packages
If your order is confirmed as lost in transit, we will work with Printful to either:
- Reship the order, or
- Issue a refund if replacement is not possible
❌ Non-returnable cases
We do not accept returns for:
- Wrong size ordered by customer
- Buyer’s remorse
- Incorrect shipping address provided
- Delays caused by carriers
⏱ Time frame
All claims must be submitted within 30 days after delivery.
📌 Important note
Since all items are fulfilled by Pointful, approved replacements or refunds are handled according to their production and shipping policies.